We take the protection of client information very seriously. Gentium FX Ltd is registered with ICO under the UK Data Protection Act (ICO registration number: ZB092851). We have robust internal procedures in place that ensure all client information is handled with due care. This policy may apply to you or your business if you are visiting our website, enquiring about our services or if you are an active, previous or prospective client.

Please read this privacy policy carefully.

1. Information Requests:

As a user of the Gentium FX’s website, you have a number of rights including:

• Right of Access - You have the right to access any personal information we hold on you and/or your business.
• Right of Rectification - You have the right to correct any inaccuracies of your personal data or complete any information that is incomplete.
• Right of Erasure - You have the right to have your personal data erased (may not apply in specific circumstances)
• Right to Object - You have the right to object to how we process your personal information (may not apply in specific circumstances)

You may request to exercise any of the rights mentioned above. You can also unsubscribe from our email database or opt-out of any professional communications with Gentium FX Ltd at any time. Please email your request to [email protected] We aim to respond to any requests within 1 month of receipt.

2. Information Collected:

Gentium FX Ltd collects data from the following sources:

• Directly from you in several ways such as via email, telephone conversation, face-to-face meetings and registration forms
• From the contact form and live chat feature of our website
• From our existing clients or affiliate partners who have shared your information with us so that we can provide services to them or yourself.
• From 3rd party marketing agencies

We collect the following types of data:

• Your personal and contact details including name, home address, email address and telephone number
• Account information including date of birth, customer ID’s, payment method information, marketing preferences and any notes added to your account.
• Financial information - which will help us and our partners evaluate your financial strength to qualify for certain products
• Advertising and direct marketing preferences and responses
• General location information such as IP addresses and unique device identifiers
• Trading and account history with us
• Your communication with us via our website.
• Any other information that you have provided during correspondence

If you contact Gentium FX via this website, then we may collect the following information:

• Your name
• Your business/trading name
• Your website address
• Your telephone number
• Your email address
• Any other information you provide

You may be required to provide the above information when you use our contact form, live chat or any registration pages on our website.

We may collect information about your visit to our website automatically. This includes the Internet Protocol (IP) address used to connect your device to the internet, your browser type and specific version, the pages of our website you visit, date and time of your visit to our website, time spent on each webpage amongst other details. We also collect data about the device you use to access our website including device type, operating system, geo-location data and other communications details.

3. The use of your Information:

All personal information is held securely and we have robust internal systems in place that ensures that Gentium FX Ltd handles this information with care. We only use information for the purposes of which we tell you it is collected for and other purposes permitted by General Data Protection Regulation (GDPR) and other relevant laws.

Personal data submitted via our enquiry forms will be used to respond to your enquiry.

We do not sell or rent your personal information to other organisations. However, we may share your information with a limited number of third parties for the purpose of improving our overall service to you, the customer. This includes (but is not limited to) our CRM providers, telephone providers, payment service providers, business partners etc.

We will only collect and process information about you or your business is we have a legal basis to do so. This includes (but is not limited to) the following reasons:

• Registration
• Comply with legal and regulatory obligations and to protect our legal rights and interests
• Communicate with you about any updates to our website and changes to our terms & conditions as well as our Privacy Policy and Cookie Policy.
• To receive feedback from you about our services/products.
• To provide customer support services
• To train our staff
• To maintain and administer our website
• To protect our business from money laundering, terrorist financing and other illegal activities.
• Research and development purposes
• For our own internal records
• Marketing, analytics and business development research
• To resolve any disputes
• To consider your employment application
• To run competitions and/or offer additional benefits to you.
• To provide a more personalised experience of our website and overall service

Financial transaction relating to our website and services are handled by The Currency Cloud and Global Currency Exchange Network t/a GC Partners. We will only share your data with our payment service providers for the purpose of processing your payments, refunds, dealing with complaints, and any queries to do with such payments and refunds.

You can find out more about our payment service providers’ privacy policies using the following links:

The Currency Cloud - https://www.currencycloud.com/legal/privacy/

GC Partners - https://www.gcpartners.co/privacy-notice/

Please contact us if you have any questions regarding this.

4. Data retention

We do not keep personal data for longer than is necessary for the purposes for which we collected it. Any extended retention of personal data may be applied on a case-by-case basis. In addition, we may retain personal data past the typical retention time where it is legally required under any regulation or legislation or if it is required to exercise and defend our legal right.

We will protect any personal data within commercially acceptable means to prevent any theft, loss, disclosure, copying, use, modification and unauthorised access. However, we cannot guarantee complete security of the information transmitted via the internet. While we have implemented further security measures to avoid this, any transmission is at your own risk.

This also applies to passwords used to access certain services that we may offer through our payment providers. Please keep any passwords confidential and do not share these with anyone else.

5. Data Transfer

Your personal data is collected, stored and processed in the United Kingdom or where we or any third-party providers, partners and affiliates maintain its facilities. By providing us with any personal data, you accept that we may disclose this information to the third-parties mentioned above even if they may be outside the European Economic Area (EEA). We will endeavour to keep your personal data safe-guarded using standard practices approved by the European Commission in such an event. In the event that we transfer personal data from a non-EEA country to another, your data may not be subject to similar protection laws to the ones in our jurisdiction.

If Gentium FX Ltd or its assets are acquired, or in the unlikely event that we cease trading, we would include personal data amongst other assets transferred to any acquiring parties. By using our website and service, you acknowledge that any such parties can continue to use your personal data in accordance with this policy.

6. Cookie Policy:

By visiting our website, we reasonably assume that you want to use our website and its functionalities. We also assume that you consent to our use of cookies as described in this policy. If you have visited www.gentiumfx.com with cookies disabled then some website functionalities may not work as intended.

Cookies are small pieces of information that are stored on your computer’s hard drive by your browser of choice. Cookies help us to improve our website and help with identifying your preferences, allowing us to give a more tailored experience of our website.

When you revisit our website, our server will recognise the cookie which will give us information about your previous visits. We also use cookies in order to help stop any fraudulent activity on our website. Most browsers are configured to accept cookies automatically. Our service providers use cookies as well, which may be stored on your computer when you visit our website.

However, you may choose to refuse to accept cookies through your browser settings. Our system will still issue cookies when you log on to our website.

We may use analytics and search engine providers (and/or other organisations) which gathers information about our website use by means of cookies for the purpose of feedback and to help optimise our website further.

If you would like further information then please visit www.cookielaw.org

7. Links to other websites:

Our website may at any time contain links to other websites. We take every effort to include links to external websites that share our standards regarding privacy. However, we are not responsible for the content or the privacy policies used by other sites, and we accept no responsibility for any personal data you submit on websites other than www.gentiumfx.com

8. Information Security:

On this website, we use an SSL certificate for the purpose of keeping information submitted via our website secure and encrypted.

9. Amendments:

We reserve the right to amend this privacy policy from time to time by publishing a new version on our website (www.gentiumfx.com)
Please check this occasionally to make sure you are happy with any changes made to this policy.
We may notify you of significant changes to this policy by email if we deem it necessary to do so.

10. Contact us:

If you have any further queries regarding our privacy policy, cookie policy, the general use of your personal information and terms & conditions,
please email [email protected] or write to us using the following address:

Gentium FX Ltd
45 Beech Street,
London
EC2Y 8AD